Canon India — poor service from canon authorized center in mumbai - ruchi infotech | |||
I had submitted my printer on 11 sep 2017 at 11 am for repairing at your authorized center - ruchi infotech (Andheri) under job no i17-178a. The staff at the center attended my complaint and told me that they will revert me within two days about the problem. But i never got any revert/call from them. I am only doing the follow up and yet no one is bothered to give me correct and genuine answer about my product problem. The female who attends the landline call says the problem is very major and will take time but the engineer says that it will get fixed in 10 minutes once the part comes. And this was told 2 days before and yet the situation is the same. No one is bothered to give me true time period that will take for repairing of the product. I am doing continuous follow up and my work is all stuck due to this. Now who is going to bear loss due to this? I trusted the authorized center of canon and hence went to them. I hope the canon customer support team will do the needful and help me get my product repaired at the earliest. And today on 23 sep 2017 the service center person called me to collect my printer since it is ready. But only ine problem is solved i. E. Page insert problem and the second problem was printout alignment problem, even i showed him printouts while submitting the printer to center. But that has not yet resolved and they are asking me to wait for 10 minutes. And i am waiting for last 30 minutes n more for printer to get repaired. And i had complained this situation to the canon customer team also but not yet resolved. Was this information helpful? | |||
Canon India customer support has been notified about the posted complaint. Sep 28, 2017 Birla Corporation Limited's response Copier Cum Scanner Cum Printer not working.Model No. Image Class MF229dw Serial No. RUS02694 | |||
2 Comments | |||
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At time of scanning or printing missing data one side
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Model No. Image Class MF229dw
Serial No. RUS02694