[Resolved] Canon — UCB Duffel Bag offered is not received

 
3 Reviews
 melvi99
I have bought a Canon PIXMA MG2570 All-in-One Ink jet Printer on 09/09/14 and I have registered for PIXMA UCB Duffel Bag Offer on 20/09/14.I got a mail from team and it offers that UCB Duffel Bag shall be shipped within a time span of 45 days from the date of form submission.The Unique Code is: YTE2dTE2. But I didn't receive any further information regarding this offer..After contacting the customer care on 01/14/2014 they said that the they have already sent the bag via blue dart courier and that return back because blue dart can not deliver the product for that pincode...But at the time of dispatch canon or blue dart didn't give any message or any detail of shipment..Apart from that there is blue dart courier service is available for that pincode.After that, They asked me to give an alternate adress so that they can deliver the product..I gave them another adress..But they didn't reply to me.I think canon team try to cheat me by giving false information.. When I tried to call their customer care number they didn't pick up the phones..

UCB Duffel Bag offered is not received
UCB Duffel Bag offered is not received
UCB Duffel Bag offered is not received
Complaint marked as Resolved 
Finally I got the bag after two month from the expected date of delivery...The customer support team from canon is very bad.They didn't send any information regarding the issue and steps taken to resolve the problems..While try to contact the customer care by dialing the toll free number, they didn't;t pick up the phone and they were testing the patience...
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Dear Millett M Chandy,

Apologies for the inconvenience caused. We have forwarded your concern to the appropriate department. Someone will get back to you at the earliest and provide required assistance.

Regards,
Canon India
I bought a Canon PIXMA MG2570 in the month of October, and I have registered for UCB DUFFLE BAG ON 30/10/2014 and according to their terms and condition it should shipped to me within 45 days but unfortunately I did not get my bag within 45 days . My Unique Code is YTE3dzE4. I called many times to the customer care for not receiving the bag on time .They only gave me as many as complain numbers, and when ever I had a talk with them, they said to wait for a week .Many said they will send all the details regarding this but they did not send anything. Canon is just cheating with customers.One person even told me from the customer care its out of stock, why they are giving such lame excuses to the customer and making fool to them ?? I very much dissapointed and frustrated with canon customer service . Very poor customer service .Even when I bought the printer I called up for a demo they said they will come on the next day but they never came or contacted with me .

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    Canon - UCB Duffel Bag offered is not received