Capfloat Financial Services Private Limited — capital float team demanding for byju payment which was cancelled by us.

Address:

Capital Float Gokaldas Platinum New no. 3 (Old no. 211), Upper Palace Orchards,Bellary Road, Sadashiva Nagar, Bangalore, Karnataka, 560080

Please refer to the below attached emails. Capital float team is constantly torturing us for the payment which we are not supposed to pay. We have discussed with them regarding cancellation of BYJU. A sales agent called Shubhankar from BYJU promised that we can cancel the subscription before March and we did that when my child did not find it useful but BYJU and Capital Float team is torturing us with emails that payment is due and they will send it to collection. We have spoken to them several times and explained the situation but no help.

Please help us with this. Looking forward to get help from this.

Hi (Capital Float Team),

Please be informed that I have already raised a request for cancellation and refund for the initial deposit as per our initial discussions with BYJU.

Despite of clearly informing you about the same over the phone, I again got a call from a representative who was really rude and asking me to keep the funds in my account? Is that some sort of harrasment? Clearly, I was told while signing up the ECS for on 31st Dec'2018 that it will only be activated after end of March only when I confirm continuation with BYJU.

Again, I am requesting please cancel the ECS7Direct debits as we have requested cancellation of the service and initiate the refund of the deposit amount asap.

PS: I would like to bring to your notice, how rude your representatives are who talk over the phone. The person asked me 'to talk in English' and it was not a request rather a rude comment from him. We live in India and Hindi is our national language. Talking in english does not make you any wiser and I have all rights to speak in my national language in HINDI. Please be careful while speaking in such tone and commenting like this to any Indian.

Irony here is when all the discussion for buying the services were done in HINDI then why do you need ENGLISH when there is some support required?

Regards,

Richa

----- Forwarded Message -----
From: Jaya Malhotra
To: "[protected]@byjus.com" ; "[protected]@capitalfloat.com" ; "happylearning+[protected]@byjuslearning.com"
Cc: "[protected]@gmail.com"
Sent: Wednesday, February 27, 2019 12:00 PM
Subject: Cancellation of BYJU's learning program

Hi,

This is regarding cancellation of the Byju's learning program and I would like to bring to your notice that I have raised a request several times to cancel the program and requested refund as per our discussion during our meeting with the representative at our residence.

During our first discussion with the Byju's representative Shubhankar, we were told that we need to pay 7000 INR which will be refunded immediately if we cancel the subscription within 3 months of trial period. We opted for the trial and confirmed on 31st Dec'2018 and were provided with the learning stuff in the month of January 2019. Though, my son (Ishaan) tried using the learning program but we did not find it effective enough for his studies and wanted to cancel the learning program in the beginning of Feb'2019. Ever since first week of Feb'19 we are following up for cancellation and refund, however the experience with BYJU support is HORRIBLE and there is no response on our cancellation request and it will not be incorrect to mention that we have been harrassed by the finance team to pay further more money.

Does that mean that it was all false commitments during the time when we met Shubhankar (BYJU representative) and the focus was only on selling the BYJU learning program and not on building market trust and featuring the qualities and what BYJU had to offer in education front??

Please cancel the BYJU program subscription with immediate effect. As per the discussions with Shubhankar, we were told we can cancel the program until March'19 end and no ECS will be deducted until we confirm. Also, we were told that we will be refunded 7000 INR that was paid in cash.

Student Name: Ishaan

Mother's name: Richa

Enrollment no.: TNLDCRP[protected]

Regards,

Richa

After sending the above emails few month back; on 11th June we received this email.

From: Capital Float
Date: 11 June 2019 at 3:04:58 PM GMT+5:30
To: [protected]@gmail.com
Subject: Your Loan Account Number DEH18E[protected] with Capital Float - 3rd Payment Reminder

Need Help?[protected]

Hello,

Loan Amount (Rs): 63, 000.00
Outstanding Amount(Rs): 42, 000.00 as on 11-Jun-2019
Overdue Amount(Rs): 22, 036.00 as on 11-Jun-2019

This is to bring to your kind notice that on 03-Jan-2019 you had availed a Consumer Loan of INR 63, 000.00 to be paid in 30 equal installments starting from 02-Mar-2019 to 02-Feb-2020.

As per the terms of the loan agreement you had agreed to pay the installments regularly without fail.

We observe that, in spite of repeated requests and reminders through SMS/Phone Calls/E-Mails you have defaulted in paying the said installments, and in lieu of the same, your loan account has become overdue.

As on 11-Jun-2019, as per our books of accounts, your loan account is in default / overdue by 4 installments amounting to INR 22, 036.00/- (Rupees twenty two thousand and thirty six only Only).

Please note that, if we do not receive the sum of INR 22, 036.00/- (Rupees twenty two thousand and thirty six only Only) towards overdue / default / 4 installments and also overdue charges of INR 24, 396.00/- (Rupees twenty four thousand three hundred and ninety six only Only) within seven days from the receipt of this email, to regularize / close your loan account, the company would be constrained to recall the loan facility and initiate appropriate legal proceedings for recovery of the loan outstanding amount.

Kindly take note that, in case of non-receipt of payment as requested in this email within the stipulated period, without any further notice, as per statutory guidelines, the company will be forced to disclose the instance of default on your account to Reserve Bank of India / CIBIL or to any such authority or Credit Bureau for further actions .

You can make the payments towards your Loan Account through NACH/DD/Cheques. In case you have already made payment, please ignore this email. For further assistance, please feel free to call our representatives/customer service.

Assuring you of our best services.

Yours Sincerely,
M/s CapFloat Financial Services Private Limited.