Capgemini — epf transfer

Address:

Thane, Maharashtra, 400603

I resigned from capgemini in april 2015. I was told that i could withdraw my pf amount after 60 days or my funds could be transferred to new employer. For the past 16 months i have tried following up with the retiral services team at capgemini mumbai office but have not got resolution. It has been 1 year now and i am trying to withdraw my pf amount from capgemini.

The epfo site says "present employer has not made payment in your pf account."
When i contacted the cgretiral services they told me the previous check was not sent by mistake to of office and it expired. Now for the past 5 months i am being told by 1 ms pallavi that it will be transferred next week while there is no resolution yet. It is frustrating as they keep giving new reasons everytime.
Please help me out.