Capgemini — pf withdrawal delayed for a year from capgemini

I am lincy the ex capgemini employee and my emp id was 45650_fs and 128576. I resigned in 2018 and since may 2019 i have been trying to withdraw my pf from capegemini.
I sent my pf withdrawal forms to below pf department 1 year back i. E 5th may 2019 and
After that i have been constantly following up through emails and over phone but no response received from them.
I have also posted the required docs via speed post.
Its one year and no update.
I just get a response
We are processing your pf
I also raised a pf grievance ticket, but they said they cant help as its an establishment.
I wrote back to capgemini and no response.

Please help me this kind of issue.
Below are the address for pf department.

Narayan desai
Capgemini tecnology services india limited
Capgemini knowledge park kp,
It1 / it2, ttc industrial area,
Thane-belapur road, airoli,
Navi mumbai – 400 708

The other email id : [protected]@excelityglobal.com