[Resolved] Capital First — 2 emi withdrawal same month and charging fine!!!

tuomez

from Ernakulam, Kerala

Address:	560075
Website:	www.capitalfirst.com

I did not have sufficient amount in my a/c but i used the cf app to transfer the money by noon on 5th aug, i got a confirmation mail regarding this and on 7th i received a sms stating the cheque has bounced, will try again but if paid please ignore. On 8th the money was again debited from my a/c. Since then i'm trying to contact u guys but your cs don't work. I have mailed you guys multiple time but i keep receiving some auto generated acknowledgement letter. Some ticket was raised but then i got a mail stating its been resolved, but i haven't got any refund or personal assistance till date 16th aug.in my emi statement you guys have charged me fine of rs, 400 though i've paid on the same date. This is ridiculous. You can't just take people's money like that and be ignorant.
A/c no: 10314214

Was this information helpful?

No (0)

Yes (0)

Sep 24, 2017

Complaint marked as Resolved

Capital First customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2017

Capital First Customer Care's response Dear Mr. Thomasthomas T,

Greetings from Capital First!

This is with reference to your concerns regarding your loan account.

We tried calling you on your mobile number, however, could not establish successful contact with you.

We would like to inform you that we are looking into the concerns raised by you and we would send the final response on your email id [protected]@gmail.com (email id masked for security reason).

Assuring you of our best services always.

Regards,
Capital First Limited