I am deepak kumar kulkarni.
I have availed consumer durable loan from capital first
for purchase of mobile upon insisted by them in showroom. I have paid down payment of rs.4000 and rs.9000 was financed by capital first
for a period of 6 months with an emi of rs.1500/- per month under loan account no.16800591. I have paid first 2 emis along with rs.1200/- as bounce charges in that period. For 3rd and 4th emis they have levied rs.872 towards bounce charges. 5th emi was deducted without any bounce. 6th emi was the last and final payment along with rs.872 as bounce charges was due on[protected] and i have deposited sufficient amount on[protected] in the morning itself.
Though there was sufficient balance in my account as on[protected], capital first
did not deduct the emi amount from my account until evening and i have waited till 7.30 p. M.in the evening for the deduction and since they have not deducted the emi, i myself paid the last emi of rs.1500/- along with bounce charges of rs.872, total of rs.2372/- through your capital first
app on[protected], where there was an option foreclose. Sufficient balance was available on[protected] that even bajaj finserv
has also deducted their emi from the account and even after deduction sufficient amount was available for capital first
Though have made the entire payment on[protected] itself along with bounce charges and foreclosed the account, capital first
did not updated the same until next 4 days in the app and after updating the payment they have added an amount of rs.400/- towards bounce charges on[protected], illegally with an intention to make the chance to grab money in the last. Though i have repaid the entire amount on[protected] itself and foreclosed the loan, without closing the loan in app and issuing noc, the capital first
has levied again rs.400/- on closed account, which is illegal, arbitrary and violation of the provisions consumer protection act.
Hence request you to kindly direct the capital first
to close my loan account immediately without any charges and issue noc.
Mar 12, 2019Complaint marked as Resolved
The Capital First has waived off the bounce charges, closed the loan account and issued NOC. I have also filed complaint in nic.in apart from this complaint. Thanks to both.
Capital First customer support has been notified about the posted complaint.