[Resolved]  Capital First — blocked easy buy card for over 7 months

Address:	Ambala, Haryana, 134007
Website:	customerportal.capitalfirst.com

Hi,

I joined capital first on 21st sep 2017 when i bought an led panel for my brother. (Agreement no.[protected]. At the time of getting all the paperwork done, i also opted for capital first's easy buy card. Which costs around 400inr (Am not sure how much did i pay at that time.)

It was all as smooth as i should be. I paid emis on time and also received the easy buy card in november 2017. Which i used again to buy a mobile phone for my brother in december. Again it was all seamless thanks you capital first.

Then one day, 22nd december 2017, i received an sms from cf, that my easy buy card has been deactivated. And i am quoting the sms content i received,

"dear customer,
Your easy buy card no 6207323 limit of inr 171000.00 has been withdrawn basis internal policy. The same will be reinstated after 90 days of regularizing all outstanding payments.

Capital first."

Please note: there were no emi bounces at the time of my card was blocked.

After contacted customer support several times, all they have to say is "please wait for 6 months."

I mean isn't it a fraud by capital first, that sell a customer emi card in 450 rupees then block it, so they have to buy another one.

I have researched on google and there are hundreds of cases. Capital first needs to address this asap.

I have mentioned my 1st agreement and easy buy card numbers, so they can track my details.

Looking forward to hearing back from capital first soon.

Regards,
Rv