[Resolved] Capital First — ecs debited twice in the month of october
Hyderabad, Telangana, India
DeDevika Shekaran on Feb 21, 2019
I have procured a business loan from captial first - banjar hills branch vide loan a/c no 10724911 towards which an amount of rs.12800/- gets deducted through ecs on 5th of every month. Due to some unavoidable circumstances my ecs of 5th october 2018 got bounced and my husband mr. Sampath has made the payment through debit card (Copy enclosed) and it is reflecting on the bank statement (As enclosed with an arrow). The bankers - capital first has again represented the ecs on the same date without any intimation to me and it got credited on the same date. The said ecs amount which got deducted from my account is no where reflected on the loan account statement. We have approached several times to the bankers to refund the same or get it adjusted towards onward emi's and also mailed them regarding the same towards which they promised that they will do it within fortnight period. It is now almost 3 to 4 months passed the bankers (Capital first) paid no heed to it. Above all i have received a letter (Ref no 02d1cfl010420 dated 4th february 2019 from the bankers (Copy attached) intimating me about an outstanding amount of rs.20542/-. My amount of rs.12800/- is still lying excess with them and shameless people without solving my issue they are sending a letter of outstanding amount. They are unable to trace the amount where exactly it got stuck and they keep calling us and harassing us continuously. This is ridiculous and utter nuisance. We the consumers are always the sufferers. Hence approaching the forum to resolve the issue and request you to tell the bankers to refund my amount at the earliest or adjust the same towards ongoing loan account without deducting from my bank.
Complaint marked as Resolved Jun 2, 2019
[Feb 21, 2019] Capital First customer support has been notified about the posted complaint.
Verified SupportCapital First Customer Care's response, Apr 30, 2019
Dear Ms. Devika,
Thank you for writing to us.
This is with reference to your concerns regarding payment of excess amount for your loan account No:[protected]
We tried contacting you on your mobile number [protected], however we were unable to connect with you.
Further we have sent the final response on your email id.
Assuring you best of our services always.
Team IDFC FIRST Bank
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