[Resolved] Capital First — illegal debit of money from my s/b account

akhila22

from Hyderabad, Telangana

Address:

500010

Capital first has debited automatically 99 rupees from my iob account without my consent on 29-dec-2017.
I had loan with them which was closed 3 years prior in 2015, and had no current exisisting customer relationship with them.
How are they elgible to access my account without my consent. I immediately need a refund of my money and would not like any further relationship with the company.
K. Narender reddy
[protected]

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Mar 22, 2018

Complaint marked as Resolved

Capital First customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2018

Capital First Customer Care's response Dear Ms. Akhila,

Greetings from Capital First!

This is with reference to your concerns regarding your loan account.

We tried contacting you on 8xxxxxxxx3, however, we were unable to connect with you.

We would request you to write to us at social.[protected]@capitalfirst.com with your alternate contact number to assist you further.

Assuring you of our best services always.

Regards,
Capital First Limited

Mar 05, 2018

Updated by akhila22 I haven't recieved any call from your end anytime in the past few days. I have called your customer care and given my details and requested to clarify my problem and also deactivate whatever card they are mentioning which i never recieved.
Somehow they dont seem to get back on this for so long. How can they be so irresponsible to someones query..??

Mar 05, 2018

Updated by akhila22 You can alternately reach me on [protected], and i would please request you to close this issue soon.
I definitely need a refund for that so called card which i have never recieved, and for godsake please deactivate it. I would not like to see any further renewal charges from my account