[Resolved]  Capital First — my card is blocked due to stupidity of an agent

Address:Khordha, Odisha, 751003

I have been paying my emi since 6 months. More 2 months left for next emi.. I went to a shop just to enquire about a phone.. Without my knowledge.. They proceeded.. After that my card got blocked.. When i called they said 90 days.. It's almost 140 days i called them they said again 90 days.. Actually capital first is losing customers because of their problem..
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Aug 23, 2019
Complaint marked as Resolved 
Capital First customer support has been notified about the posted complaint.
Verified Support
Jul 23, 2019
Capital First Customer Care's response
Dear Aishwarya,

Please post below draft to the customer and confirm.

[protected][protected][protected]

Dear Sir,

Thank you for writing to us.

This is with reference to your concern addressed to Consumer Board regarding Easy buy card.

We would request you to write to us on social.[protected]@idfcfirstbank.com with your loan details and contact number to assist you further.

Assuring you best of our services.

Now get up to 7% p.a. interest with a minimum assured 6% p.a. with IDFC FIRST Savings account. Click here to open an account now.

Warm regards,

Supriya Katkar
Team IDFC First Bank
www.idfcfirstbank.com
Complaint comments 

Comments

Dear Sir,

We regret the inconvenience caused. Please share your contact number and location details via DM so our team can connect with you.

Regards,
Team IDFC FIRST Bank
Dear Sir,

This is with reference to your concerns regarding your loan account. We would request you to write to us at social.[protected]@idfcfirstbank.com with your contact number and loan details to assist you further. Assuring you of our best services always.

Regards,
Team IDFC FIRST Bank.

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