[Resolved] Capital First — Personal loan related to policy

geeta89

from New Delhi, Delhi

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201309

Dear sir,

I am existing customer of the capital first and i got instance approval for the loan. When i applied my interest for personal loan the amount and the charges added by the team not understandable, i tried to call and re-discuss but the excutive whose attending the call from toll free are not having much information. If suppose i want to speak or want to understand all the polices or who will help for all the information related to loan? We have right to understand the polices before availing any kind of loan. You should have the process to attend the customer and clear about the policy when they need.

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Jun 7, 2017

Complaint marked as Resolved

Capital First customer support has been notified about the posted complaint.

Verified Support

May 05, 2017

Capital First Customer Care's response Dear Ms. Geeta,

This is with reference to your concerns regarding the loan account.

At the outset, we regret for the inconvenience caused to you.

We would request you to write to us on social.[protected]@capitalfirst.com with your contact number and existing loan account details to provide more information on your concerns regarding the policies for your fresh loan account.

Assuring you of our best services always.

Regards,
Capital First Limited