Capital First — Please release my home document

Address: 625016

I had purchased one housing loan on March 2006 from Citi financial consumer finance India ltd. for amount Rs 7, 40, 000/- for 120 monthly installment. It starts from 5th April 2006 for instalment amount Rs 11490/- to 5th March 2016. I gave one ECS Clearing to Citi Finance to take my monthly installment from my SB account. One letter came from CAPITAL FIRST that we are ready to top up your loan for the amount Rs3, 90, 000/- and contact us. So I went to their office immediately and contact them. At that time CAPITAL FIRST OFFICIALS said that they have takeover the Citi financial loan on[protected] for an amount of 5, 95, 023/-and receive my instalment amount Rs 11490/-through ECS clearing from 5th July 2011 to 5th March2016 and I have a balance to pay them Rs 3, 58, 920/- for the Principal amount Rs7, 40, 000/-. I have shocked because CAPITAL FIRST Company taken over my loan, I never informed by letter or by phone. Every month I paid the instalment amount in my SB a/c and due to ECS clearing I think CITI Finance Company receives it because I gave ECS clearing letter to Citi finance to take the amount for120 installment. Due to no default in payment CAPITAL FIRST have no contact with me and at the final of my installment only I came to know. CAPITAL FIRST company says the principal amount as on June 2011 Rs 5, 95, 023/- instead of Citi finance gave me the statement as per june2011 Rs 4, 60, 250/- i.e. difference amount is Rs1, 34, 773/- Capital first company added in excess and put heavy interest levies 18 % instead of 11.6 % without prior notice to us. If they informed earlier I would have taken over the loan to nationalized bank due to correct payment history without fail.
Now to solve this, we went to their office to contact Dinesh whom they (CAPITAL FIRST OFFICIALS) have said to meet. Many times we went and waited for more than hours in the reception. They never met and gave proper response to us. We wasted our most time and ending up with failure. I have sent mail to the customer care since April 26th2016 till today no proper reply and action has been taken.
The agreement no is HE358414. I never thought CAPITAL FIRST will act response and like this. We need an immediate action and please provide us a reply on this. Please contact to this number [protected] for further details.