[Resolved]  Capital First — Two wheeler loan account 8124737 not closed even after paying charges

Address:

560054

Dear Kalpesh,
I am writing this mail with pain and sorrow, my loan account number 8124737, I have made foreclosure payment of INR 45182 for this loan on 24th of January with transaction reference number DEUTN[protected] which has been credited to your beneficiary bank account on[protected]:04:30.

I have requested customer care thru telecon with request number 02646033/02/02/2017 for closure in their accounts they told within 5 days it will be closed, as I didn't get any reply. I again approached customer care on 16/02/2017, for status of closure request. Executive told it is updated in their records only I need to get a mail confirmation complaint will be taken for this with complaint number 02779953/16/02/2017 and told it will be resolved in 5 days. But till now I didn't get mail confirmation or loan account is closed online.

Bank has deducted feb17 EMI which needs to be refunded, hope march EMI will not be deducted.

Understand the customer situation and Please take it as high priority and request you resolve at the earliest.

Bring the loan to closure in your records and issue NOC

Regards

Ramesh Prasad
([protected])