[Resolved] Capital First — Used abusive language on female members on phone

Akshay R Shimpi

from Mumbai, Maharashtra

Jun 30, 2016

Address: Mumbai City, Maharashtra

dear sir,
this is akshay shimpi. my loan account number is 5213608. i have two wheeler (jupiter scooty) loan with capital first finance in mumbai. i have one compliant with two of your collection executive. there names are divakar patil and vaijayanti there contact numbers are [protected], [protected]. today afternoon (30.07.16) i have received call from that mobile number regards loan emi pending on this month. he was speaking cheapest of words, very very vulgar and idiotic words. this lady (vaijayanti) first did a call. she said on call
("teri aukat nahi hai toh loan kyun leto ho, teri biwi kiske sath sone gayi hai, tu kidhar gaya tha kiske sath sone gaya tha" and so on). later on this male executive (divakar patil) did a call. ("aukat nahi hai toh gadi kyun letey ho.. emi bharne nahi hota itna sa... dikhata hu tereko") and many more things he was saying. i have paid my emi properly. this month only it was delayed. please take strict action against that executive as soon as possible. i want this two peoples to apologise in written as well as on phone.

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Aug 3, 2016

Complaint marked as Resolved

Capital First customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2016

Capital First Customer Care's response Dear Mr. Shimpi, At the Onset, we regret for inconvenience caused to you. This is with reference to your concern regarding collection calls. We tried calling you multiple times. However, we were unable to establish the contact with you. We would like to inform you that we have noted your feedback and forwarded the same to concern team to take corrective action. In case of further clarification, you may write to us on social.[protected]@capfirst.com Regards, Capital First Limited

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Comments

Akshay R Shimpi

from Mumbai, Maharashtra

Jul 1, 2016

Dear sir,
This is Akshay Shimpi.My loan account number is 5213608. I have two wheeler (Jupiter Scooty) loan with Capital first finance in Mumbai. I have one compliant with two of your collection executive. There names are DIVAKAR PATIL and VAIJAYANTI there contact numbers are [protected], [protected]. Today afternoon (30.07.15) I have received call from that mobile number regards loan EMI pending on this month. He was speaking cheapest of words, very very vulgar and idiotic words.This lady (VAIJAYANTI) first did a call .She said on call
(" Teri aukat nahi hai toh loan kyun leto ho, teri biwi kiske sath sone gayi hai, tu kidhar gaya tha kiske sath sone gaya tha" and so on). Later on this male executive(DIVAKAR PATIL) did a call. ("Aukat nahi hai toh gadi kyun letey ho.. emi bharne nahi hota itna sa...dikhata hu tereko")and many more things he was saying. I have paid my EMI properly. This month only it was delayed. Please take strict action against that executive as soon as possible.I want this two peoples to apologise in written as well as on phone.