[Resolved] Capital First — Using abusive language and mentally torcher

yadav.rohith00

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400095
Website:	www.capitalfirst.com

Dear sir.
I rohit yadav. Have taken bike loan feom captal first loan no 4594255.
This is in regards to complaint for giving bad words against bike loan and scooty loan.
I as customer paid all there loan amount since 1.6 years of bike and scooty due to unemployment i was not able to pay for 5 emis. Executive came to house one of the emi was being paid but 2nd emi of scooty was not being able to pay. There teller caller have called me for payment and she started abusing on my mom for which i have kept recorded. She started mentally harresment. As i am suffering from various diseases diabetes.
After her calling sr manager called up me and started abusing also he was giving torcher i will send 20 people to malad to broke your legs and various parts of body. We spoke to them politely they have given bad language.
I want to know that which authority is being given to them to use abusive language. I want to see the document where i have signed in that is it mentioned that i have given authority to give abusive language.
Kindly help me with this complaint. I am helpless if they do mentally torcher i will commit sucide.
Thanking you
Rohit yadav

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Jun 6, 2017

Complaint marked as Resolved

Capital First customer support has been notified about the posted complaint.

Verified Support

May 05, 2017

Capital First Customer Care's response Dear Mr. Yadav,

This is with reference to your concerns regarding your loan account.

At the outset, we regret for the inconvenience caused to you.

We are looking into the concerns raised by you and we would send the final response on your email id yxxxx.[protected]@gmail.com (mobile number masked for security reasons).

Assuring you of our best services always.

Regards,
Capital First Limited