[Resolved] Carzonrent — liars | |||
I booked a car type Innova for 9 days with an english speaking driver. when I arrive from my plane, I get a Mahindra XYLO and my driver doesnt speak english. When I complain about it, the airport shop informs me they have no other driver available for today, but tomorrow it will be arranged (both car and driver) next day neither car nor driver are changed and since I have to go to Jaipur, I am compelled to stay with my bad configuration, but I get the promise that when I will be back in Delhi area 3 days later all will be arranged. 3 days later I am back, check with the shop: no problem tomorrow I will get the new driver/car. Too bad that the next day I see the same driver and car arriving at my hotel. Arrive the last day, I have the very unpleasant surprised to be asked to pay double the kilometers that were quoted to me initially, although I have respected the planned itinerary. When I want to challenge the payment, the driver stops the car on the highway, at the order of his boss, who does not want to see me arrive at the airport unless I have fully paid the amount. Being scared in my stopped car on the highway, I have no alternative but to accept. I make the payment using my HSBC card at the airport shop, which is supposed to get me a 10% discount on carzonrent as advertised on the website. but they refuse to grant me the 10% and I am still waiting for this refund. as you can see: liars, dangerous, cheating ! a very bad experience that I would not recommend to anyone. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 88 8222 2222
+91 11 4308 3000
9th Floor, Videocon Towers, Jhandewalan Extension, New Delhi, Delhi, India - 110055
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More money than brains is what springs to mind.
I have been hiring cars from them for the past 8 days and each day there has been issues.
One day I booked a Innova and was told sorry but they don't have Innove and instead sent me Etios which is dearer than Innova, but I can't seat all the passengers in Etios, sorry Sir.
Next day I was told to pay extra because I exceeded my allowance, which I didn't - sorry sir my driver made a mistake because he counted the distance from the garage rather then the pick up point.
Following day I hired for 4 hours and got back to after around 4 hrs 25 minutes but the drivers decides to call the boss after 5 minutes so then can charge extra hours.
The next day I used the car for same time as above is 4hrs 25 minutes nd told the driver to call his boss and sign off the hire, Carzonrent still wanted to charge extra hour because there was only 5 minutes before they could charge me for the extra hour. It clearly states at the time of booking that they will charge for extra hour after the first 30 minutes. But the local boss said it is unfair to not to pay event though I was not over the 30 minutes as stated.
He then went on to say that they had been extremely generous to me in the past because whenever I booked a car they turned up, so when you book a car with Carzonrent and they turn up that is considered to be a favour on their part because they turned up.
They are a complete joke.