| Address: | Pune, Maharashtra |
I had given my car to Vidyut Motors Pune in August 2012 for monsoon checkup and Engine oil + filter change.
The Service Adviser - Kiran (Phone number [protected]) took my car and made the job card and took my signature on it.
While handing it over to him, I had strictly instructed him not to change the oil till the time in am in front of the car. He agreed to it and said that once you are back, we will change the oil.
When i returned back to the service center, i was delivered the car while i was waiting for him to attend to me while we change the oil together.
But to my horror, he mentioned that the oil was changed. When i asked for the job card, there was no mention about the oil change on it.
Then he called the service technician who had to do it. The technician said, that he had forgotten to put it in the job card once done. So he updated the Job card after i asked for the Job card.
I demanded to speak to a senior personnel over there.
Then i was introduced to Mr. Shriraj (Contact Number [protected] / [protected]) who refused to prove it to me that they had changed to oil.
I demanded to him that they remove the oil and show me that the oil is new. He refused and said that we are sorry sir, i can't do that as we have a lot of load and no ramp is free to do a job again.
I was upset and unhappy so i took their numbers and left after paying the oil change bill amount of approx Rs. 4600.00
now when i gave my car for 1st service to B.U. Bhandari, Wakad, they said to me that it is impossible to find out whether the oil has been changed or not as it is a diesel vehicle and so there is some carbon present in the engine which doesn't allow the engine oil to be clean.
now, what i am concerned about is that the engine oil today (not even 15000 kms done) the Engine oil is jet black and contains a lot of Burr accumulated in it.
This proves that Vidyut motors had not changed the Engine oil at oil, but MAY have only topped up with a few ml oil.
what do I do to take them to task and may someone hand over the Customer Relations Manager for Pune West Zone.
Regards
Vinay Panchang
[protected]
Pune
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Sandeep Nipunge
[protected]