Car Trade — Incorrect information updated on Car Trade certification

Address:

Mumbai City, Maharashtra

I saw an ad on your site/app for Fiat Linea It was Car Trade Certified vehicle. ***Their certification stated that the vehicle doesn't have hypothecation and that the car is in excellent condition, based on which I decided to buy the vehicle. After paying the initial amount, I got to know that the vehicle was under hypothecation which came as a big surprise to me. Also, I was told by the dealer that wipers weren't working since a long time, wherein Car Trade certification shows that Wipers are working, later got to know that wipers would need to be changed and would cost me atleast Rs 6500 Plus, there were lots of other issues with the Car, getting them fixed at Mahindra First Choice cost me around Rs 9000. (this was done the very next day I got the delivery of the car). Why was there an incorrect information posted on a Car Trade certification? Weren't the documents and condition of the vehicle checked appropriately? Does Car Trade take things casually or the certification is negatively and falsely influenced just to ensure that the cars are sold and purchased through you? Also had to incur additional expenses since I blindly believed the condition and didn't negotiate the price of the car with the owner. After sending this complaint to [protected]@cartrade.com (only email address where I can send issues to) on 15th April, some Kshitij Mali called me on 28th April (13 days after sending an email) asking for some time, and promising that he will call me back on 4th May. No one has called me back till 5th May. I called him on the number he called me from (which he said was his direct number[protected] and there has been no response on that number