— Gold jewellery

Address:Ajmer, Rajasthan, 305001

I am santosh kumari from ajmer rajasthan... few days back i ordered a gold jewellary of rupees- 10448/- and i paid whole amount online ., & i got the parcel on 1st dec.2015 and when i opened that parcel i saw empty box from caratlane, i was shocked it was very hard to control my self . I compaint immediately to caratlane customer care & informed them about the empty box and requested them to refund my payment . They has taken 3 days for their investigation & after that they replied to me by telling that We did a complete background verification and see that the product was indeed inside the box that we had sent to you, hence you are required to provide us a FIR to claim the insurance and provide you back a refund. I went to police station also but the police also denied to write the FIR and said that this is the case of consumer court we cant make the FIR . now i am very much upset and feeling helpless. please help me to get my refund. This is the 1st and worst experience i faced with a well known reputed online brand caratlane. I am sending some attachments as proof, , , bt i cant give my whole address and contact number so that i am covering that area where my address and contact number is mentioned. plz help me if possible.
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