Carrier AC — Product malfunction

Address:

P-119, Top Floor, Chittaranjan Park, New Delhi- 110019

I had purchased a Carrier 1.5 Inverter (3 star) AC on 30/06/2019 from Tata Croma, East of Kailash,
New Delhi. In less than a year & while still in warranty period the AC has started giving me trouble wrt to its cooling.. 4 complaints were logged in June 2020... It’s as if no one cared less. The service centre is PATHETIC to say the least. They sent shady & unprofessional representatives who just brushed the fins & walked away saying it SHOULD WORK NOW ? The last service executive informed me that the fan motor was faulty & it’ll take a couple of days for him to replace it. Having been a Carrier loyalist for more than 20 years it amuses me most to see what has happened ? Is outsourcing the cause or is it he overall quality? Want a replacement of the product right away !!