| Address: | Indirapuram, Ghaziabad |
In 2019, after rejecting many good brands like (TATA-VOLTAS-a company which never compromise on quality standards) I purchased Carrier brand windows Air Conditioner. For first 2 seasons it worked very well, it was providing chilling effect within few minutes. Now this March'2022 when we checked it was not providing cooling. We lodged complaint on Carrier customer care on 21.03.2022. After many requests/follow-ups, they sent technician after committed 48 hours servicing guarantee.
Technicians checked and informed that GAS leaked. We told them the AC is only 2 seasons old. Technicians told us their official statement, "due to corrosive atmosphere, capillaries may get damaged".
We informed them, it is Indirapuram (Ghaziabad) and we don't have sea-shore here, here we don't have corrosive atmosphere. Companies think/knows that customers are easy to make fool.
They then checked and shown us, the AC side/hidden capillaries were damaged at 4 places (not single place). I have attached video also here with complaint.
Capilaries (Carrier AC) are made of poor Copper quality which cann't withstand seasons effect. They are degrading the quality and increasing the prices. All my neighbors have ACs in their houses. A few of them have O'General, Napolean & Voltas. The neighbor who has O'General AC, is using it for last 8 years but never GAS leak problem happen. Voltas is also very rugged in terms of quality standards.
They did Copper grazing (as per their company standards) at all 4 damaged locations and filled/charged the GAS in AC & gone.
This is 17.04.2021 today, and after checking the performance of same AC after nearly 20-25 days, we are quite unhappy to state that it is not providing proper cooling. After this service of gas charging from CARRIER service center, we lost the performance of our CARRIER windows AC even. We waited/checked for many days but sorry to inform now it is not providing any cooling the way it used to provide earlier. It is still new for us, but owing to poor workmanship/quality used to manufacture it, it is not working proper. However it's compressor is running and consuming same Electricity as earlier.
I would request CARRIER windows AC company owners/manufacturers to not cheat Indian consumers in terms of poor quality product. Please if possible use SS316 and raise the price. Later we have to suffer in terms of paying for GAS filling every year. What is the use of purchasing it for hefty amount of[protected]?
Also, I advice customers to be vigilant. Can any-one answer my one question?
All/most o[censored]s have cars with Air conditioners, did your car AC GAS leak-out that rapidly or capillaries/piping get damaged yearly?
What difference are there? Car AC companies have ISO certifications & do they follow quality standards required for commitment to customers?
Umesh
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