Carrier Midea India — 1.5 ton split ac water leakage

Address:

Ward no. 21 Ekta Nagar behind city Hospital Durgapur wale, Palwal, Haryana, 121102

Dear Carrier Team,

After my 4th complaint i am writing my 5th complaint on 09.09.2019 that my AC water leakage problem is still there.
Kindly let me know how many times i have to write.
The person came to check my AC this time he did something as usual they do every time.
When i asked him that if you are not able to rectify the problem why don't you give honest feedback to company then his reply was quite surprising.
He said if we will say we are not able to rectify the problem Carrier company will void our contract so in any condition can't say for replacement whether the customer suffer one time or thousand times.
Just because of this i had a damage of Sofa set costing INR 20000/-
Kindly let me know who is going to bear the charges of Sofa set, the company or these contract people.
I am tired and only left with a option to file a case against Carrier Company.
Earlier Details:-
I am tired of calling customer care people. I called up 4th times and asked them to connect to senior management as I am facing water leakage issue with my split ac. Since I have purchased it this problem is there. Somebody called me and said today is holiday so no one from management team is there in office.
When I called up first time your technician came and he said just need to clean the filter and it will be fine and told us that you need to clean filters after every 20th day which I have never seen before anywhere.
Again the problem was there and they sent senior technician to fix it this time. He also did something but after that also problem was there.
Third time again they sent senior technician even after that problm is still same.
For forth time i have already told you.
I can't bear it anymore, kindly replace my account or return my money.
Otherwise I will be forced to file a case against your company.
I don't want any call send me all the replies through email only.
Senior technician which you have sent he is the only one here in my city and he doesn't know anything or knowingly he is not giving right feedback.
As customer care people told me only with his feedback you can replace it otherwise you will not.
Hope problem will be sort out wisely. I am sending you the details of calls which I did to customer care.
I bought it on 3rd June 2019 and problem start just next day.

04/06/19-Service request[protected] of CARRIER product has been completed by our service center. If you are not satisfied with our services pls contact us on[protected].
11/08/2019-Thank you for calling CARRIER Customer Care. Your Transaction no. is :[protected]. For any further assistance please contact us on[protected]
12/08/2019-Service request[protected] of CARRIER product has been completed by our service center. If you are not satisfied with our services pls contact us on[protected].
21/08/2019-Service request of CARRIER product has been assigned to AMJAD, [protected]. He will contact you within a day. For further query contact[protected].
02/09/2019-Service request[protected] of CARRIER product has been completed by our service center. If you are not satisfied with our services pls contact us on[protected].
Regards
Umesh Kumar
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