Carrier Midea India — Carrier DuraEdge AC 1.5 Ton
Myself bought a new Carrier AC (Split 1.5 T, Duraedge plus K+3s) on 21.03.2015 from Vasanth & Co, Rajaji road, West tambaram, Chennai 600045.
Till today i have registered Eight complaints (Complaint no[protected] about cooling problem and water leakage to customer care. Three times service engineers came and tried to sort out the problem. But its waste of time and waste of energy. For timepass they are cleaning the AC and telling only stories, till now same problem is there. And the behavior with customer is very rude.
An engineer from carrier midea contacted me and advising to switch on AC two hours before and then enter the room. Who will bear the EB charges and is the right way from carrier company to guide like this for the scrap machine.
Regarding this issue, i have sent detailed mail to carrier customer support on 07.11.2015. Carrier service engineers came and again checked. They told some technical words which i can't able to understand.
Here I am registering the complaint against carrier midea to replace the machine which is under warranty and no one else need not to come for service. Cost of machine is Rs. 37500, my hard earned money. Carrier midea should not try to cheat with these type of scrap machines to customers.
[Feb 21, 2016] Carrier Midea India customer support has been notified about the posted complaint.
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