Carrier Midea India — poor customer service - post sale service

I am writing this email to express my regret on purchase of carrier brand ac. I purchased carrier ac in an impression that it is a world leader in ac technology despite being a loyal whirlpool customer for years, but unfortunately my experience with the product and the post maintenance has been an awful one. Firstly, there were issues with installation of products that took about a month to resolve and now the most recent issues that i'm facing and following up with the customer service due to an issue with the product.

Your agencies to which the contracts for maintenance are offered are the ones to be blamed for this poor feedback of the carrier services. This one is specifically related to the most recent support calls that i logged with carrier. I first reported a case[protected] on may 16th and then kept following with the customer care team to get an idea when the service engineer will call/visit me. The service engineer never called and closed the ticket with stating customer not reachable after calling 3 times. I called the customer care immediately to reopen the case, which the team said was not possible and they opened up another case[protected] on may 22nd. Since then, i have been continuously following up with customer service team. Despite being convinced that the team will call me/connect with me no one has connected with me since.

Its 10th day since i registered my first complaint. Looks like customer satisfaction has no meaning for carrier team.

I am seriously regretting my decision to go with brand carrier. Will never recommend carrier brand products to anyone in future due to your poor post sale services. Wish it had been a fruitful relation with brand carrier.