| Address: | New Delhi, Delhi, 110085 |
| Website: | www.carriermideaindia.com |
Greetings!
Myself Janak, would like to draw your kind attention towards the hard time I am facing with my Window AC named Carrier. I am facing technical problems every now and then.
I have made below Complaint :
[protected] dated 24th May18
[protected] dated 13th Jul18 and
[protected] dated 17th Jul18.
As asked by the customer care; I paid the technician twice Rs350/- per visit. In his last visit(on 15th Jul18) he over-charged(Rs300/-). This charge (Rs300/-) was not disclosed to me when I called up Carrier customer care[protected] to register my complaint. So, I called up customer care on 16th Jul18 to get the explanation for the amount I over-charged for which I am asked to call-up[protected]. I spoke to Gautam and he asked me to [protected]@pp the complaint receipts. I have provided him the required information and still awaiting for his reply. Since, there is no reply to my calls, I called the Customer Care again and the lady(Priyanka) provided me other nos. of their Service Centre[protected]wrong no.),[protected]went unanswered),[protected]number not in use).
It seems that their records are not updated.
After the technician fixed the problem on 15th Jul, it has re-appeared on 17th Jul18 .
Its 19th Jul today and even after repeated calls and assurance from the customer care, the engineer hasn't dropped-in yet.
I bought this A/C in May2017 from Nayyar Electronics World, Pitam Pura, Outer Ring Road, New Delhi, last year(2017) in May. The AC was delivered to me 7 days after I made the payment, for which I had to make daily follow-up with the dealer. It was just not a good buying experience.
My A/C is just new and I shouldn't have been facing manufacturing defects. In fact, problems with this product are greater than its actual usage.
My experience with the product and after sales service from the company is not good.
As per my understanding there was no Quality Check performed by the company before its delivery.
Enclosed please find herewith the bill and complaint receipts for your kind perusal. I would be very grateful if you could make possible arrangement to replace the same.
Thanking you and best regards,
Janak
[protected]
[protected]
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