[Resolved]  Mahindra Rise — FAcing Problem with mahindra maxximo

Dear Mr Agarwal , I tend to agree with Pulastya's observation hence regret my inability to offer any additional relief as desired by you. Nevertheless since I am sitting long distance away from where your vehicle is , to be fair my senior colleague Santhanam who heads east zone will review and communicate our decision. A trade in can be organized at fair market value by our local dealership. rgds sanjoy On Sep 6, 2013, at 20:10, "sumit Agarwal" <sumit.[protected]@yahoo.in> wrote: > > Sir, > Need your urgent attention > Again today in the middle of returning oil feed pump has created problem and now we have to replace it. > > Sir, do you think that in a normal vehicle this much of problem can occurred. You are quite experienced in this sector and dealing with this situation everyday, but didi you ever heard of so much of problem in vehicle that we are fearing to send it anywhere. > > > Sir, > > I am ready for any kind of exchange offer if you are able to provide considering the condition of vehicle delivered by Mahindra, we are in a situation with high losses and loosing our business regularly. > > > ----- Forwarded Message ----- > From: sumit Agarwal <sumit.[protected]@yahoo.in> > To: "DAS.[protected]@mahindra.com" <DAS.[protected]@mahindra.com>; "gupta.[protected]@mahindra.com" <gupta.[protected]@mahindra.com> > Cc: customercare <[protected]@mahindra.com> > Sent: Friday, 6 September 2013 1:31 AM > Subject: Re: 6006 Re: About mahindra maximo .,Regd no-WB65A4367 > > > Dear Mr. PULASTYA, > > > First of all thanks that you have given your valuable time for our case, next I would like take your attention in a deep manner to the problems that a customer is facing after buying Mahindra Maximo- > > > 1. Why you have taken a sign from our driver ( in English) , do u expect from your common sense that a driver of that area will be that good enough in english , why you people had not taken it from the owner though you people have our mail Id? > > 2. I can show you that 90 %( I will not say 100 % though it may be) of vehicle is running with same tyers that is fitted in our vehicle because the road conditions are such that it is near to impossible to run a vehicle with the given tiers, it is not with a intention of carrying extra load .We are using the vehicle for our own purpose ( as a FMCG distributor) and in that case weight can not be of such high limit. > 3. Other then that when your sales team came to us during sale,whe they communicate it that you can easily carry[protected] kg though company norm is 900-950 kg. And if you will see anywhere you can easily found that all big trucks are running with higher load than the company norms , otherwise they will not be able to survive with the expenses. > 4. For engine .common rail, fuel pump and also for several issues my vehicle was at your showroom approx more then 3 months.( in Last one and half month it was off road for more then one month). > > 5. Battery of higher capacity- It was fitted in the vehicle after failure of your given battery within one year of delivery. If you are so sure that starter motor because of that then why it did not happen since last one and half year, why it started to happen when you have replaced that first time just one to two month back. > > 6. What is the safety factor that you are considering for your stater motor also what is the current flow that is being generated because of this big battery? > > 7. The amount you have compensated is very less , it is unable to cover the fixed expenses that is there with the vehicle. > > 8. Because of number of failures that is being happened with the vehicle we have lost several lakhs of business because we have delayed our orders. And we have gone through huge losses after because of the several failure. > > 9. There are several other vehicle that are running in the market of same range but it is not happening with those brands. > > All I am saying that I am open for discussion but decisions can not be one sided, it is well known to you also that what customers have loosed beacuse of Mahindra Maximo. I am ready in a condition like some exchange offer with some higher capacity of vehicle. but If I am loosing completely then it is not possible. > > Will expect a better kind of co-operation at your end. > > Thanks, > > Amit Agarwal > For Jugal Kishor Agarwal > [protected] > > > > > From: "DAS.[protected]@mahindra.com" <DAS.[protected]@mahindra.com> > To: sumit.[protected]@yahoo.in > Sent: Tuesday, 3 September 2013 12:27 AM > Subject: FW: 6006 Re: About mahindra maximo .,Regd no-WB65A4367 > > Dear Mr. Agarwal, > > We have received your mail from Mr. Sanjoy Gupta for investigation purpose. We have gone through the details available with us and observed following facts which were shared with you over phone. > > 1. The vehicle was purchased on 12th Jan 2011. > 2. The vehicle has covered approximately 86,000 Kms. > 3. The vehicle was fitted with Bigger Sized (Front – 155/80/R12 Rear - 165/80/R12 as compared to recommended tyre size 145/80/R12) with the intention of carrying extra load (Photos Attached). > 4. The vehicle was fitted High Capacity Battery resulting to Starter Motor Failure. > 5. On 7th Aug 2013 your driver had written a request letter agreeing that the vehicle is fitted with bigger size tyres & High capacity Battery and assured us of removing the same within two days but still the vehicle is running with these modifications ( attached a scan copy of the request letter for your reference). > 6. So far you have spent Rs. 40774/- including the cost of Consumables which is quite reasonable for a vehicle covered 86,000 Kms. > 7. The vehicle was off road for total 26 days other than Maintenance services (Common Rail / Short engine / Fuel Feed Pump > 8. We had reimbursed you with Rs. 13,900/- as a gesture against the days for which vehicle was off road. > > Looking at the reasons of failure we will not be in a position to extend goodwill warranty and request you to please send the vehicle to the dealership for repairing it under paid basis. > > Looking forward for your support. > > > With warm regards, > > Pulastya Das > (Sr. Regional Customer Care Manager) > Mahindra & Mahindra Ltd. > > From: GUPTA SANJOY > Sent: Sunday, September 01, 2013 6:26 AM > To: 'sumit.[protected]@yahoo.in'; DAS PULASTYA > Cc: CUSTOMERCARE > Subject: Re: 6006 Re: About mahindra maximo .,Regd no-WB65A4367 > > Pulastya , pl investigate. Never heard abt chassis failure on Maxximo. Get in touch with Mr Amit > > sanjoy > > From: sumit Agarwal [mailto:sumit.[protected]@yahoo.in] > Sent: Saturday, August 31, 2013 09:34 PM > To: GUPTA SANJOY > Subject: Fw: 6006 Re: About mahindra maximo .,Regd no-WB65A4367 > > > Dear Sir, > > It is a fault of me that I had taken a decision of buying Mahindra Maximo, with a thought of a high profile company it is, so will supply better product then any other company but it was came out as a my mistake.Sir, since last two year I have received unlimited number of support from Mahindra and that is why I am surviving with the vehicle but as Mahindra knows that it is problem of vehicle and from day one continuously spares has been changed numerous number of time. And just two days back a gap has been created at chassis exactly at the center of vehicle. And now S N Motor ( Malda) is saying the cost of changing the chassis is Rs. 1.40 lakh and Mahindra is telling that we are helpless we cant go beyond a discount of 20 % . > > Sir, as a individual who is running Mahindra Maximo, it is a very big amount and we will not be able to survive with it. Now we have only one option that we will take our vehicle back at our home and will keep it as a monument that once I had done a big mistake of buying vehicle of Mahindra and it will hit my mind every time that result of a mistake. > > Sir , I would like to inform you just one thing that this problem is not with my vehicle only in my area after us several people has bought number of that vehicle and every one is facing same, just ten days back one customer of you has changed chassis and he had bought that vehicle after me. > > Thanks, > > Amit Agarwal > C/O- Jugal Kishor Agawrala. > > [protected]/[protected] > ----- Forwarded Message ----- > From: sumit Agarwal <sumit.[protected]@yahoo.in> > To: gupta.[protected]@mahindra.com > Cc: BOSE.[protected]@mahindra.com; customercare <[protected]@mahindra.com> > Sent: Thursday, 15 March 2012 6:45 AM > Subject: Fw: 6006 Re: About mahindra maximo .,Regd no-WB65A4367 > > Still I am waiting for your response............ > > --- On Thu, 15/3/12, GUPTA.[protected]@mahindra.com <GUPTA.[protected]@mahindra.com> wrote: > > From: GUPTA.[protected]@mahindra.com <GUPTA.[protected]@mahindra.com> > Subject: 6006 Re: About mahindra maximo .,Regd no-WB65A4367 > To: sumit.[protected]@yahoo.in, BOSE.[protected]@mahindra.com > Cc: [protected]@mahindra.com > Date: Thursday, 15 March, 2012, 3:25 AM > Pratyush , hope you are monitoring resolution on the feedback from Mr Sumit. > > sanjoy > > On Mar 13, 2012, at 2:34 PM, "sumit Agarwal" <sumit.[protected]@yahoo.in> wrote: > > Sir, > > This is a very tough situation for us which is created after buying a Mahindra Maximo from your dealer point at Malda,West Bengal.I bought this vehicle in Jan,2011, after just 6 month due to engine problem my vehicle was at your dealer point for near about one month, and somehow they have replaced it after lots of follow up. After that also, I am spending lots of money every month at your dealer point due to a regular problem with vehicle, and at the end of exactly one year your supplied battery was gone at non-working condition. now again my vehicle is at your dealer point since last 10 days due to some common rail problem which cost around Rs- 7000 to replace it, and the spare is not available at your dealer point in malda west bengal. > > I have bought this vehicle basically for my own business, and I have suffered a lot due to this non availability of spare , and also as some regular problem .with this vehicle., which is not desireable and this is not happening only with me , its happening with more then 80 % of mahindra maximo customer. > > I am completely fed up with this kind of situation. and thats why this mail is sending to you. > Expecting a immediate kind of solution from your end with something positive to the customers. > > regards,, > Jugal kishor agarwal > > Samsi Malda > West Bengal > Mo-[protected] > > > ---DISCLAIMER[protected][protected][protected][protected] The contents of this E-mail (including the contents of the enclosure/(s) or attachment/(s) if any) are privileged and confidential material of Mahindra and Mahindra Limited (M&M) and should not be disclosed to, used by or copied in any manner by anyone other than the intended addressee/(s). 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