Cars24 — my payment upon selling my car

Address:	IC colony Borivali west, 400092
Website:	www.cars24.com

To,
Cars24 team,

It has been more than a week that i sold my honda brio mh 02 cw 7910 to your borivali west branch mumbai. The registered no. Is 99695*

It was the most painful and unprofessional experience i have had till date. I have sold cars before but unfortunately this time i tried selling it through cars24.

My car was picked up before 12 noon on 10th august 2019. The payment was promised to be credited in 36 hours and according to your contract 3-4 days. After a week i haven't received my payment.
I tried calling mr. Asif from borivali w branch who was my contact person. He doesn't answer to my calls or messages. Thereafter i tried calling the customer care since past 4 days. They tell me they have registered my complaint and then they don't do anything about it. When i ask them about how they can satisfy my concern they say they can just register my complaint.

I also complained about not getting any answer from mr. Asif, after repeated complains also i haven't got a single call back or any answer to my queries. I have simply requested a neft screenshot showing that my payment is processed. I have received that also.

I have saved all the messages and call recordings for further action against your company. It has been the most disappointing experience ever. I will urge to my friends and family not to use your services.

I request you to reply to my email and also with the status of my payment. There has been a undue delay from your side. I also request to have my vehicle back incase you are unable to keep up with your contract.

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Adv. Aishwarya joshi