[Resolved]  Cars24 Services — Car sold payments fraud not received promised amount

Dear Sir,
After getting impressed from hearing repeated advertisements on FM radios that you are providing hassle free solution to the public for selling their old cars to ‘Cars24’ in best price only in single visit i.e. “ just come with your old car, finalize the best deal, handover the car and papers and go with the cheque of the deal money”. I visited your office at Bangalore, finalized the deal money, handed over my car along with all original papers to mr. Alok one of your authorized sales executives, signed agreement, as asked by him but still Rs. 20000.00 has been hold by Cars24, out of the Deal Price.
In fact I have Come across with bitter experience, while dealing with you. I elaborate the whole issue/ incident, stage wise/date wise as under ;-
date Incident
25.09.2017 I visited your Office at Bangalore, met With Mr. Lokesh, one of Your authorized Sales Executives, shown my Car Hundey i10, Regd no. TN 02AV 6571, He arranged for getting the Car inspected by the technician. I agreed for selling off my Car, He Shown me the maximum offer price of Rs. 234000.00 on computer screen, I had agreed for the same and finalized the deal . He told me that he would give me deal amount in following stages :-
- Rs. 1000.00 on finalizing the deal.
- Rs. 184000.00 after handing over my Car and all Original documents.
- Rs. 20000.00 after handing over Original Form 28 and signing the required documents.
- Remaining amount of Rs. 20000.00 will be after getting the NOC/ Bank’s Hypothecation cancelled .
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1.Accordingly, Mr. Lokesh has arranged transferring of Rs. 10000.00 in my account on 25.09.17, by IMPS vide following transaction, Immediate on finalizing the deal as per detailed as under :-
IMPS INWARD ORG IMPSTO CARS24 SERVICES PRIV xxxxxxx999 KMB REF NO:[protected] IMPS -CMS -from CARS24.

26.09.2017 I handed over my Car Hyundai i10, Regd no. TN 02AV 6571Car along with two original Keys of the Car and following original papers –
- Original R. C.
- Original Form 28
-Original ‘N.O.C.’, issued by the Bank
- Original Form 35 duly signed by me as well by my Bank .
-Original comprehensive insurance Policy, issued by The Oriental Insurance Co. ltd. no. 421100/31/2017/51, expiring on 04.11.2017 along with two xrox copies.( at the time of handing over the papers, I had specifically drawn attention of Mr. Lokesh that the Insurance policy would be expiring on 04.11.2017 and he had told that he would take care that of the same )
- Original PUC, valid till 23.10.2017.
Thereafter, Mr. Lokesh has arranged transferring of Rs. 184000.00 in my account on 26.09.17, by IMPS vide following transaction
26.09.2017 IMPS INWARD ORG IMPSTO CARS24 SERVICES PRIV xxxxxxx999 KMB REF NO:[protected] IMPS -CMS -from CARS24
04.10.2017 I handed over Original form 28, original Form 35 and original NOC, issued by the Bank and Signed all papers, whatever asked by Mr. Lokesh, thereafter,
I received Rs. 20000.00 on 04.10.2017in my account vide following transaction:-
IMPS INWARD ORG IMPSTO CARS24 SERVICES PRIV xxxxxxx999 KMB REF NO:[protected] IMPS -CMS -from CARS24

03.11.2017 .Mr. Lokesh asked me to Transferring Rs. 5000.00 ‘online’ in Cars24’s account, for getting the ‘NMC’ (non migration certificate) from R.T.O. Bangalore.
Accordingly, I had transferred Rs. 5000.00 in the account of Cars24 vide following transaction :-

“IMPS OUTWARD ORG IMPSTO XXXXXXXXXX0147 CTB REF NO:[protected] Cars24”

As such, I have received total amount of Rs. 214000.00 out of total deal amount of Rs. 234000.00 I Was TOLD BY MR. LOKESH THAT remaining amount of RS. 20000.00 would be given to me after getting the ‘NOC’ and Bank’s Hypothecation cancelled by RTO, Chennai, . for which I would be required to visit RTO, Chennai, personally.
10.11.2017 Thereafter I had been repeated following up with him since 01.11.2017 for fixing the date of visit at RTO Chennai. I was told by him that my Car had already been transported to one of your dealers at Chennai along with all original papers, as mentioned above. Once he receives back the papers from Chennai he would do the needful for getting the NMC (Non Migration Certificate ) from RTO Bangalore, thereafter he would tie up with the so-called dealer at Chennai and inform me the date of visit. Finally, He informed me the that I along with all original papers and the original NMC have to visit Chennai on 10.11.2017 He handed over me all original papers ( as mentioned above) in a ‘booklet’ form along with the original NMC, issued by RTO, Bangalore and asked me to visit Chennai and meet the agent of the so-called dealer for getting the NOC and Bank’s Hyp cancelled. He had assured me that the papers given by him are sufficient for getting the ‘NOC’ and bank’s hyp. Cancelled. I was assured by him that all necessary work would be undertaken by the Agent of the dealer in the single visit and directed by him to meet the Agent of the dealer at Chennai personally and handover all above papers to him and do as per to be guided by the Agent.
I would like to mention that I am a patient of Epilepsy and had undergone brain surgery twice, due to which my doctor has strictly advised me not to travel alone and not to face any type of mental stress. Despite the above facts, I followed the instructions of Mr. Lokesh, and I along with my Son, took one day’s leave from our offices and visited Chennai on 10.11.2014. and contacted the agent of the dealer as advised by Mr. Lokesh. The Agent advised us to visit Police commissioner’s Office, Chennai and deposit all original papers along with NMC of the car at specific window at above office, and get the receipt thereof and reach RTO, Anna Nagar, Chennai, where he would meet us along with our Car, in order to get the NOC and Bank’s HP cancelled. We were continue in touch with Mr. Lokesh over his mobile. He had advised us to do as per guidance of the agent who will handle the entire work regarding cancellation of the NOC and Bank’s HP. When We visited the window at Police commissioner’s Office, Chennai for handing over the papers of the car the Police personnel refused to accept the papers stating that the Insurance of the Car had already been expired on 04.11.2017 and asked us to come after getting the insurance policy renewed. We immediately informed the Agent as well Mr. Lokesh but no one had helped in this regard. Ultimately We had to return at Bangalore with empty hands after wasting one day’s leave by me and my son ( which cost Rs. 6000.00) plus journey expenditures of Rs. 6000.00 along with getting physical tired and lot of mental agony and stress.

You will agree that the whole above incident is the example of mis-administration/ gross negligence on the part of Cars24/ authorized executive Mr. lokesh.
When we narrated above whole incident to Mr. Lokesh, he in turn replied that It was our responsibility to get the Car’s Insurance renewed and threatened to cancel the deal and we would have to receive back the Car.
We would like to state that the Car was under the custody of Cars24 or with their so-called dealer at Chennai, ( since 26.09.2017) along with the original insurance policy, mentioning ( highlighted in the yellow ), the expiry date as 04.11.2017. Hence to get the insurance renewed on or before expiry date was onus on the cars24 or on the so-called dealer under whose custody the Car was lying. The above stated statement, given by Mr. lokesh was is very irresponsible/ unprofessional and not at all acceptable. I have done all acts whatever asked by Mr. Lokesh, as mentioned above, on my part but due to mis-administration and negligence on part of Cars24 or on its authorized Sales Executive, all time and money incurred by me has gone wasted. The Cars24 cannot cancel the deal and I cannot accept back my Car, which was in the custody of Cars24 or with your so-called dealer at Chennai, since 26.09.2017 and I am not aware of the facts that who had been using my Car and for what purpose ( whether for lawful or unlawful) since 26.09.2017. Supposed the Car would had been lost due to theft/damaged due to accident/fire/ flood/riots etc after expiring of the insurance from whom you would claim/recover the loss.
Now I request Cars24 that the Car and all necessary Original papers are lying with me at my home I request you to ask your authorized person to collect the same from me, get the insurance of the car renewed and do the needful to get the NOC and Bank’s Hyp cancelled at your end, and deposit my remaining amount of Rs. 20000.00 in my account, at the earliest.

Thanking You,
Regards,
Sd-
Rajesh Kumar Garg,
Mobile no. [protected].