[Resolved]  Cars24 Services — did not receive remaining balance yet

Address:

Tnagar, Chennai, Tamil Nadu

I had to visit Cars24 to sell my Swift Dzire 2015 model on 4th June 2019 at 10am, Initially the discussions with the Manager(Siva) and Retail associate (Prasanna Ganesh) went very well, they treated me well. Inspection was done, Auction done and the Retail associate (Prasanna Ganesh) quoted a price without checking my service history and RC details, while im still on negotiation, he left a word that they will waiver the service charges (5K) for me and finally quoted a round amount. However later i got to know the it was not the amount got approved after auction but more they have hidden the service charges amount and quoted me the remaining amount as final price.

I took some time to accept the price on the same day in the evening, when i reached them back, After checking my original RC details, they said that they have to re-auction again, since my RC says DUP they did re-auction and quoted for a lower price which is less than 30K of the first time amount quoted, since i had no time i agreed for that price. I was asked to come next day since it was already 8pm.

The next day when i went After checking my service history details again they(Mr Raju) came back saying that they have to re-auction again, they did re-auction and quoted for a lower price which is less than 50K of the first time amount quoted. i had no options and no time, had to travel out of station and in need of money. i had to sell car for that price, even on that price that have deducted 5k price saying that it will be credited later, but till now i have not received that amount. I have been following up with Retail associate (Prasanna Ganesh) for the remaining amount, he wants me to contact customer service and fight with them for that amount everyday. Customer service are closing my complaint with out proper resolution.

I was totally frustrated and unhappy with the service provided by Cars24 T-Nagar branch for the following reasons.

1, Without checking my car service history, RC and other details, they promised a higher amount and finally gave me a price less than 50k. They could have avoided this by checking all my details at the beginning and shared the correct price.

2, Since it is getting delayed and price is getting reduced. I have posted my car sale in Quikr, there were few dealers who visited to check my car parked on public road for better price. The Retail associate Prasanna, Manager Siva & Raju behaved rudely and unfriendly for that reason on the second day saying that they were working hard to sale my car and how could i approach the other dealers and vendors. They warned me that i should not show my car to any dealers in front of their premises. It was public road, not parked inside the campus.

Following are sentences used by them during the conversations which was unprofessional and hurting.

I asked if service charges can be waivered, Retail associate Prasanna said " We are not running a trust to provide you free service without any charges". Actually he was the one who said will waiver service charges on previous day. I asked without knowing the fact that they have hidden the service charges amount and quoted me the remaining amount previous day

I informed that i had to approach a broker to get my hypothecation cancelled and to get smart card. Manager Siva said " Being educated how can you approach brokers\dealers and get scammed". Its none of his business me getting educated or reaching the brokers for the work to be done quicker.

Mr.Raju i think he is retail associate said " If he has his own organization and if i am his friend he will provide me service free of charge"

So overall, they say that they are transparent, charge no fees, quick, friendly and customer satisfaction oriented. all the above are just fake they are not transparent, they have hidden the service charges, not quick took 2 days and still waiting for remaining amount, not friendly and customer satisfaction oriented.

I will not recommend my contacts, friends and relatives Cars24 especially T-Nagar branch.