[Resolved]  Cars24 Services — False promise

Address:Hyderabad

Appointment ID [protected]
ticket No: 434605.
Mobile No:[protected].

i can't believe Cars24 is making false promise to the customer.

i paid money for car inspection at my home address on[protected] and they have give appointment by 2:00pm but they dint turn-up saying the address not traceable instead they might call me for address if have not get the address.

Today they have given scheduled time by 12:00pm till now they havent reach.

when i call the customer care they told the payment details not updated in the portal.

Why you making customer fools by giving wrong commitment.

i like to raise a complaint in consumer court.
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Aug 9, 2021
Complaint marked as Resolved 
CARS24 Services customer support has been notified about the posted complaint.
Verified Support
Feb 24, 2021
CARS24 Services Customer Care's response
Hello sir,

Hope you are doing well.

We apologize for the experience you had. We have highlighted your concern with our team. Please allow us some time.

Thank you and have a good day ahead.

Regards,
CARS24 Team
Complaint comments 

Comments

Hello sir,

Hope you are doing well.

We apologize for the inconvenience caused. Could you please share your appointment ID at [protected]@cars24.com, so we can look into the matter and assist you better?

Thank you and have a good day ahead.

Regards,
CARS24 Team

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