[Resolved] Cars24 Services — faulty car, sold not responding from last 5 days

suneja

Address:

110062

Dear all,

I have purchased maruti Swift Dezire number DL 9CAB 9647 from noida sectior-2 on 17th Janauaruy . I have given complete payment for car and Rs 5900 to car24. I have taken this car as per Evalution Report which clearly says that there is no issues in car but when i went to Workshop then found its was issue in Engine Mounting, suspensions and steering. I have raised this issue at the very time and My RM Manish suggest me to go dor CNG Checkup and when i went for CNG check up and found there is problem with the CNG kit as software needs to be changed which costed around 9k. I dint received any furhter updates as My Rm Manish is not reciving my call & even not revert me on whts app & when i called to customer care they raise the complain but not taken any action.

Till now no e-reciept/sell letter is provide to me & even on govt site noc is not issued by the seller side.

kindly look into this matter and get my car fixed ASAP. if not then i am ready file a case against CAR24.

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Apr 24, 2020

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Jan 21, 2020

Updated by suneja you gyus were supposed to get back on last saturday and im waiting since.

Jan 22, 2020

Updated by suneja Wake up Car24. I didnt received any call/upadate on same. As per Customer they have raised the concern and i supposed to get the.

So pathethic Service.

Feb 03, 2020

Updated by suneja Hi,

I didnt received any further update on same yet. Its been 15 days now, i have registerd a complained and continue taking follow-ups with you guys but you guys are not responding.
As still i dint received Sale letter of car and due to this Im unable to tranfer veichle on my name . Also evaluation report was wrong.

Verified Support

Mar 19, 2020

CARS24 Services Customer Care's response Hi Suneja sir!

We are terribly sorry for the inconvenience caused and for the kind of experience that you have faced with our services.

Our associate contacted you regarding your concern and shared the terms and conditions of CARS24 after the vehicle delivery on the call as well as over the e-mail.

Please feel free to connect with our associate for any further queries.

Regards,
CARS24 Support