[Resolved]  Cars24 Services — highly unprofessional and zero ownership amongst staff

Address:

Ghaziabad, Uttar Pradesh, 201014

Cars24 has been a really poor experience today at the indirapuram branch. We spent the entire day trying to get the car valuated - got a price that was definitely not competitive but still agreed since we were in a hurry to sell. After completing all paper work (Even giving sales invoice) the staff tel us they can’t honour the price quoted to us as the dealer backed out!!! Now they can only offer about 30000 lesser. This when their valuation is supposed to be valid for 24 hours. And why should it be the customers problem if they do not have a way to get a dealer to honour his bid? And if they can’t why do they tell the customer that the valuation is valid for 24 hours?? Just so unprofessional - after a full day of being taken for a ride, staff just shrug and say they can do nothing and i have to accept 30k lesser or walk out. I decided to walk out. It’s not about the money as much as it is about the ethic you would expect a company to demonstrate. Worst experience ever!