[Resolved]  Cars24 Services — my octavia car at pune

Valued by your me shantanu raut on wednesday 11th march evening at 1815 hrs which was agreed at a price point of 7.20 lacs less your service charge. We decided to close the paperwork next morning thursday 12 th and get instant money transfer with the deductions 1100 rs you charge for the same..

We got the 1000 rs by online transfer and i was told that the on board computer check needs to be done for cars above 7 lacs...

Since the computer was not available a request was put and shantanu was to revert on thursday 12 th post which we close the deal.

At 1500 hrs my family had a medical emergency at belgaum and we had to rush urgently out of station. I communicated the same on whatsapp and spoke to shantanu that i will be out of pune and will only be back on monday evening latest as i was not in a position to estimate the emergency time. However i promised him that on tuesday morning i 100%hand over the car for computer inspection by which he should get the machine and keep with him. I understand you have only 9 hand held computer and hence. As a client i have complied everything including handing over my original rc and insurance on wednesday the same evening. Having worked with automotive industry for 22 years across brands like mercedes-benz, skoda auto, honda, mahindra and ford at senior management positions i was appalled to see the stance taken by your executive, with zero customer centric approach.

He kept interrupting my call every time and insisred i listen to him and his hands were so tied that no one in the management was willing to hear my plea.

He insisted that as per norms etc i have done a great blunder by leaving on an emergency and that the computer came to him on friday and that i left pune hence i will have to pay charges of 500 aday beyond sunday etc... He initially stated a service charge of 5000 plus, then later on call told me it's 8000 odd due to valuation above 7 lacs... Then came the computer check requirements when i was all ready and could have handed the car to him on thursday morning but was told to wait as he would inform me about the computer, which he did not till late evening when i established a call with him i spite of medical emergency which as a sales guy he must assess...

Is this professional? I did come back on monday night and informed shantanu that i am ready, but apparently it's a weekly off at cars 24. The corona virus threat and my emergency i fail to understand how rigid and argumentative your staff has been. Now he calls me this morning at 10 15 am and states that mybprice now needs revaluation...? Has he just joined new? Is it his first case? Why is he so hard-pressed...

Now i am told that 50k will be held back for service record check and will not be given along with my car payment but a day later??? Soni give my car, my documents every signature and they can twist the case as they want and hold me ransom for 50 000 under any excuse.

If that is the behaviour i need to speak with the topmost authority and should he tell me that i am wrong i will take a call post that...

Hope i get a revert my coordinates are below.

Regards,

Bipin datar