[Resolved] Cars24 Services — publishing my car details without permission for sale

Monish Chaudhari

from Thane, Maharashtra

Address:

Thane, Thane, Maharashtra, 400615

I saw an advertisement of cars24 which were saying free car checkup. I went to their store in thane along with my car. They start checking my car. They check each and every minor thing in the car. After 1.5 hours of inspection, they end up with giving me list of problems which i have in my car and i went home. After some time i got call from them having said that they can give me ₹xxxx for my car. I asked them to negotiate the amount and i increase quoted price, they said we will call you in few hours. Since i didn’t receive any call, i personally call their care number and asked for the update, they were like sorry the amount you quoted is not possible. So i said i don’t want to sell my car and disconnect the call. After some time i visit the dealer of my car for my personal work and he told me that my car is available for sale for ₹xxxxx amount and all the details are shared by the cars24 with all dealers in the area. Cars24 publish my car for sale without my permission.

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Jun 3, 2019

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2019

CARS24 Services Customer Care's response Hi Monish,

Apologies for the inconvenience. Could you please share your appointment ID so we can look for the details?

Regards,
CARS24 Team

Apr 29, 2019

Updated by Monish Chaudhari What you are going to check? You have already made my car available to all nearby dealers. What clarification you are going to give me?

Verified Support

May 01, 2019

CARS24 Services Customer Care's response Hi Monish,

We assure you that we don't share any private information like mobile number or car car number plate with anyone including our channel partners. Even when the pictures of a car is clicked during the inspection process, the number plates of the car are hidden under our company boards.

However, we understand your concern, please write to us at [protected]@cars24.com with more details including your appointment id so that we can get your case investigated.

Regards,
CARS24 Team

May 02, 2019

Updated by Monish Chaudhari I don’t have time to keep on contacting you. My phone number is [protected]. Go ahead and investigate the case. And tell me how you are going to recover my published car details.