[Resolved] Cars24 Services — quote mismatch on payment

Reshma Sharma

from Bhimunipatnam, Andhra Pradesh

Address:

Ranga Reddy, Andhra Pradesh, 500049

On 24th jan i sold my car (Ka51me403) to cars24, the who attended me was prasad and the manager was akshay khosla. Quote provided for 1.76 lakhs but when the final payment was done it was for 1.70 lakhs. I was surprised as you claim that you are give the best price of an old vehicle but it is nowhere mentioned that you guys cheat your customers like this. Have some sense of responsibility to the society and stop cheating people. And if your guys are incompetent then fire them, they don’t deserve to be in the client facing roles!

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Apr 10, 2018

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Mar 10, 2018

CARS24 Services Customer Care's response Hi Reshma,
That is indeed unacceptable and we would like to extend our sincerest apologies for the same. Please mail us your appointment ID along with the issues faced to [protected]@cars24.com and we will surely look into them. Thank you for providing the same and for your cooperation.

Sriram | CARS24.com

Verified Support

Mar 10, 2018

CARS24 Services Customer Care's response Sorry about the typo Reshma, the correct ID is [protected]@cars24.com.