[Resolved]  Cars24 Services — rc transfer money not refunded

Address:Aligarh, Uttar Pradesh, 202001

I bought a car through cars24 in 20th may, i went and met the seller with cars24 agent and i liked the car, the agent of cars24 told me that they can get my rc transfer done and it will take 5000 rupees fee. Beside that they took 3000 rupee fee that i bought car through them. Well i paid the 3000 fee and 5000 for rc transfer and then i paid 160000 to car owner as it was the price of car. Eventually the cars24 agent told me after days that they can't get RC transfer done to place to city where i live that is aligarh, i was buying this car from noida. So eventually i contacted seller and with his help i got RC transfer done myself, now that cars24 agent told me he will surely get my 5000 rupee refund but first 4000 and rest 1000 after i show proof that car ia transferred in my name. Well its 2 months since then i didn't even received 4000 yet and my rc is transferred in my name and I should get whole 5000, but they haven't gave my refund, 1 month ago I contacted same agent and he said he left the company, so i contacted customer care and then after transferring call from here and there finally i talked to a guy who asked for my account details again and he assured me I'll get my refund, its another month now and i haven't got my refund. These people are complete fraudsters, they don't care at all once after they get money they don't care about customers.
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Sep 10, 2019
Complaint marked as Resolved 
CARS24 Services customer support has been notified about the posted complaint.
Verified Support
Aug 06, 2019
CARS24 Services Customer Care's response
Hi! Apologies for the inconvenience. Please DM us your appointment ID so we can look in for details.
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