[Resolved]  Cars24 Services — rc transfer not initiated even after 45 days

Address:

Hyderabad, Andhra Pradesh, 500049

I sold my Wagon R car through Cars24 on 21-Jun and paid Rs 3000 service charges on 22-jun. As per the representatives of Cars 24, they have mentioned that they will take care of RC transfer with additional charge on Rs 2000. Accordingly, I was asked to pay Rs 2000 on 24-Jun and submitted my original RC on same day; I was promised that in a week's time, they will take care of it.

Meanwhile, a month later, I bought a new car and when the dealer checks for any vehicle in my name, they found that wagon R is still in my name and yet to be transferred. Since I am buying my new car through car loan and due to auspicious day, I have to buy and an additional Rs 18, 920 had to be spend by me. I am calling the person who did the transaction, he apologized and asked me to call their boss, I reached out to him after several times and he says, he will get back to me. Again, when I am calling them, they are not answering. Very disgusting and felt like cheated big time.

My concern is now the RC is not transferred and might lead to issues if something happens to the old car.

I request them to compensate me the Rs 18, 920 because of the charges I have to pay for my new car.