Cars24 Services — refusal to refund after the car was not found as mentioned in description

vishven

Address:

Gurugram

I paid the token amount of rupees 20k for a car on cars24 after their relationship manager and sales manager (Karan rathore and arpit makkar) convinced me about the condition of the car and asked me to book the car right away (Although i told them that i will finalize the booking after physical inspection only). On physical inspection, the car was not found as mentioned in their description.in fact, it was in a bad condition. Therefore, i cancelled the booking. I looked for alternative cars in their yards but couldn't find one that suited my budget and requirements. I requested them to refund my token amount. But they refused. After sometime, they stopped responding over email as well. This looks like a scandalous behavior! I request other victims of cars24 to please let me know how to get the refund. Also i request to indian consumer complaints forum to help me out of this condition.

Thanks
Regards

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CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2020

CARS24 Services Customer Care's response Hi Vishven,

We apologize for the inconvenience caused.

We request you to please share your registered mobile number/ appointment ID at [protected]@cars24.com, so we can look into the matter and assist you better.

Regards,
CARS24 Support

Jul 14, 2020

Updated by vishven Dear CARS24 Services Customer Care,

I sent you the contact details on 11th July 2020. There is no response from your side yet. That's why I am pasting my response here:
__

I wish to politely request to you that I don't want any more justifications from Cars24 team for non-refunding my token amount (20000 INR). I have had a lot of phone calls and email conversations with your relationship manager and senior territory managers (Karan Rathore and Arpit Makkar respectively) about it. I wish to say that my experience has been quite unfortunate with Cars24 sales team. I don't expect the same from you. I feel sorry that I believed Karan Rathore and Arpit Makkar and paid the token amount the same day I saw the car online believing in their description of the car and their assurance for further assistance. However, once my token amount was paid, things changed quickly which was opposite to what I had thought my experience with Cars24 would be. I again request you to please refund the token amount and at least leave someone with their money!

Regards

Jul 17, 2020

Updated by vishven Dear CARS24 Services Customer Care Team,

I find this highly unprofessional and discouraging that you updated the complaint status on consumerhelpline.gov.in saying that the amount is non-refundable. I didn't expect this one-sided analysis of the situation. I have already sent you an email describing the situation in more detail. I expected better behavior from your side.

Jul 22, 2020

Updated by vishven Dear Fellow members of the forum,

Owing to one-sided "investigation" and denial to refund my token money (20k) by Cars24, I am planning to lodge a complaint in consumer court and/or police station against them. I seek suggestions from you that can be of help to me.

Thanks and regards
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