[Resolved] Cars24 Services — refusing to pay and cancelling deal after 15 days
Pune City, Maharashtra, India
SuSushant Y on Jan 7, 2019
I had sold my ford fiesta to cars24, kharadi, pune branch for rs. 83000.
They have deposited rs.1000 in my account in 2 hr. And said that remaining amount will be credited in 48 hrs. But now it has been 15 days i havenot got any amount.
On raising complaint with customer care twice, there had been no action on it. Only ticket is raised and it is resolved after 4-5 days without any resolution. On contacting the kharadi branch, the reprentative told me that there was mistake from their technician and the dealer who had got the bid is refusing to buy the car.
On multiple follow ups, they are now saying that my deal will have to be cancelled and they will handover my car. I have refused for their solution and i am going in consumer court against them.
Cars24 is a complete fraud company and there are many cases where they are fooling customers. Dont ever go to cars24.
Complaint marked as Resolved Jan 9, 2019
It looks after raising complaint on this platform, Cars24 initiated the transfer of funds process and amount is credited in my account today.
I wholeheartedly thanks this platform for helping in redressal of my complaint.
[Jan 07, 2019] CARS24 Services customer support has been notified about the posted complaint.
Verified SupportCARS24 Services Customer Care's response, Jan 10, 2019
Hi Sushant! Glad to know this has been cleared. Please accept my sincerest apologies for the delay though. We will make sure to look into this so it doesn't come up again.
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