[Resolved] Cars24 Services — regarding bad and unresponsive service provided by cars 24

Nitin kumar reddy

from Bengaluru, Karnataka

Website:

www.cars24.com

I took an appointment for sale of my car. Accordingly your customer care people have given inspection timings at 10 am on friday 04.05.2018 at your yelahanka branch, bengaluru. However, your concerned persons they have attended my car only after 12 pm and thereafter, they have informed me to wait for confirmation for fixing rate, thereafter i have received message otp number at 3.12 pm, again when i went evening & they have received my vehicle copies of documents, inspite of receiving copies of documents your concerned branch persons they have not at all replied so far. Now inspite of my complaining customer care and calling your branch no body is responding my calls. Hence, i am not interested to deal with you & please return the documents fothwith. I am not at all satisfied with the service provided by you.. Naga reddy, advocate.

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Jun 16, 2018

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

May 13, 2018

CARS24 Services Customer Care's response Hi,
Sincerest apologies for the dissatisfactory experience. Request you to send a mail to [protected]@cars24.com citing these issues along with your appointment ID as the consumer complaints forum hides the ID from public view. We will escalate it to the concerned department and get back to you at the earliest.

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Comments

Ishaan82

from Noida, Uttar Pradesh

They have no management of time and customer service. They waste customer's time and test their patience. What is the point of having an appointment if you are just asking the customer to wait for hours? Poor Management.