Carzonrent — car not provided after full payment in advance

Address:

Mumbai City, Maharashtra

I am compelled to write to you about this horrible experience that I and my family had at chandigarh airport by carzonrent . We arrived at the airport at 11 am on 17 th of march and had opt for self drive service of carzonrent well before was booked on 24th of Dec with full advance payment my booking I'd no is 5908575. After arriving at chandigarh airport i was shocked and surprised to hear that the car which I had booked well in advance was not available and was forced by carzonrent staff to cancel the booking from my side, so I did call their call centre but you would be surprised to hear that they could only apologise and kept me waiting till 3 pm. To my surprise there was no attendant to even come and personally help me to come out of the situation all the word I could hear after hours of waiting was SORRY.The car is broke down. To my knowledge any breakdown car could have been repaired in 3 hours span this is simple negligence from carzonerent staff. None of the executive would pass my calls to any responsible senior executives after calling En number of times. Later I had to call their head office where miss bhavna helped me out with their grivience email id. Sir, such services are unacceptable and I need a good explanation why I was been treated in such manner, I suppose there is a certain class of people who uses carzonrent services and they trust you to provide them with good services . I need not say much as I hope by now you must have understood how enraged and put off I am due to this incident. Its a clear case of cheating even after paying full money in advance 3 months i was not provided the car.this is clear case of cheating and harresment done by carzonrent towards me and my family. Regards Milind khandekar [protected].