CashBean — my loan payment done but not updated in cashbean

I am chandrashaker taken loan from cashbean and repaid through bank transfer on 18/01/2020 due to network problem the cash debited from my account and after 2days credited in cashbean account no [protected] this one confirmed by my icici banker, i had send my bank statement and imps reference no to cashbean helpdesk mail to check and update to clear my due status and told no. Of times to cashbean employees but not solved the issue and they are continuously calling and harassing to pay and everyday they are adding 2% extra penalty on my loan amount kindly clear the issue asap..
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