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Cashe — Auto debit

Hi this is Nischith and I have taken a loan of 20000 on August and I have missed the first two emis and am sorry for that and I said I will clear my total loan on 01/11/2021 and you people continuously auto debiting me with zero balance in my account and which made my account with negative balance of -4362 and I need an explanation for this and I really want my account to zero balance.
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