Mar 11, 2024
Updated by Anandu Hi team, I am still getting below notification and there is no resolution.
Dear Customer,
We wish to inform you that your recent loan application with CASHe has been approved. However, please expect some delays in disbursals as the disbursement process involves multiple banking partners, and any delays within the banking network, such as transaction processing times or communication delays, can impact the overall timeline. While we are actively communicating with our banking partners to shorten the turn around times, these process do involve some complexities and hence will affect the disbursal time.
Furthermore, please be informed that your repayment date will be calculated from the date the loan amount is successfully transferred to your bank account. This information will be updated in your CASHe account for your reference.
Should you have any questions or concerns, please feel free to reach out to us.
Thank You,
CASHe Support Team
Verified Support
Mar 13, 2024
CASHe Customer Care's response Thank you for bringing your concerns to our attention, and we apologize for the delay in processing your loan. We have escalated your grievance to the concerned department to help speed up your loan request.
Best,
CASHe Team
Mar 14, 2024
Updated by Anandu Appreciate your reaponse.
Please have the team concerned update my bank account details and help with disbursals.
Verified Support
Mar 14, 2024
CASHe Customer Care's response We have forwarded your concerns to the relevant department for priority disbursal and will get in touch with you at the earliest.
We request your patience in the interim.
Best,
CASHe Team
Mar 14, 2024
Updated by Anandu Hi team,
Despite several followups and promises, this is what I received now. Pathetic...!!!Dear Anandu,
We hope you are doing well. We want to thank you for being a loyal customer and for trusting us with your financial needs.
This message is to inform you that, due to changes in our lending criteria and certain regulatory implications, we are unable to service your loan request at this time. Please be advised that this decision does not reflect our appreciation for your business or your creditworthiness.
We understand that this news may be disappointing, and we apologize for any inconvenience. We value your relationship with us and want to ensure that you are informed of our decision as transparently as possible. We value your interest in our services and hope to be able to assist you in the future.
We thank you once again for your understanding and continued support. If you have any questions or require further clarification, please do not hesitate to contact us.
Warm regards,
Team CASHe
Verified Support
Mar 15, 2024
CASHe Customer Care's response We have forwarded your concerns to the verification department and will get in touch with you at the earliest.We request your patience in the interim. Best, CASHe Team
Mar 16, 2024
Updated by Anandu I have re applied for the loan as suggested. The docs are still not even verified. I have already updated my bank details and the same has been verified as well. Someone, please help with disbursals.
Mar 17, 2024
Updated by Anandu Hello Team Cashe, still there is no progress..! Please atleast consider my previous loans and re-payment history and expedite the resolution.
Mar 18, 2024
Updated by Anandu Ticket#22306734
Team, the request has been rejected again mentioning I have to login via netbanking. Please note, the option to login via netbanking is grayed out in your app (Screenshot attached). Please check the ticket and help. It's been 16 days I am behind this. Never had these kind of bad experience with Cashe in the past.
Mar 19, 2024
Updated by Anandu Are there anyone even checking the tickets? The latest one also closed without resolution. Pathetic!
Mar 20, 2024
Updated by Anandu Cashe team, Atleast please let me know if I should wait or give up?
Mar 22, 2024
Updated by Anandu Anyone out there who know proper customer service? Is there anyone in your technology support with some basic knowledge to fix an IT issue????? This is ridiculous and pathetic experience ..!
Verified Support
Mar 22, 2024
CASHe Customer Care's response We have forwarded your concern to the relevant department and we will get back to you at the earliest.
Best
CASHe Team
Mar 22, 2024
Updated by Anandu @Cashe As per your earlier responses, this has been forwarded many times to the relevant department. I am getting no resolution rather than false promises and automated e-mails.
Mar 25, 2024
Updated by Anandu CASHe Customer Care's response
We have forwarded your concern to the relevant department and we will get back to you at the earliest.
Best
CASHe Team
No progress from here...! Plz atleast try to resolve...
Mar 31, 2024
Updated by Anandu All I am getting is fake promises and automated e-mails. Are there anyone even checking this issue?
Dear Customer,
We wish to inform you that your recent loan application with CASHe has been approved. However, please expect some delays in disbursals as the disbursement process involves multiple banking partners, and any delays within the banking network, such as transaction processing times or communication delays, can impact the overall timeline. While we are actively communicating with our banking partners to shorten the turn around times, these process do involve some complexities and hence will affect the disbursal time.
Furthermore, please be informed that your repayment date will be calculated from the date the loan amount is successfully transferred to your bank account. This information will be updated in your CASHe account for your reference.
Should you have any questions or concerns, please feel free to reach out to us.
Thank You,
CASHe Support Team