Cashe — Loan Transfer Failed

Hello
My credit line is approved about a . Still, I am not able to use it. Every time I apply for a loan to use my credit line. It is going to processing and after some time it shows a Transfer failed. I tried to apply but did not get the money. So many times I try to contact its support team. Write so many of mail to the cash e support team. They are giving the same reply as below.
"we are facing some technical issues while disbursing funds.
Please be assured, we have taken up the matter with the bank. The tentative ETR provided by the bank is 05 working days from the date your loan is approved."
. No one is solving the problem. every day they send marketing mail to apply for a loan and use your credit line but when you apply you don't get money. please fix that problem. I am trying to apply but still not get the money.