Cathay Pacific Airlines — mishandling of luggage by airlines

Address:	Lucknow, Uttar Pradesh, 226011
Website:	www.cathaypacific.com/cx/en_IN/about-us/contact-us.html

The manager,
Cathay pacific airlines,

Subject: compensation-claim

Sir,

I was passenger of your airlines as per following details:
2 27th november, 2017-
27nov

0800

Busan pus

Hong kong hkg

Cx5319

27nov

2000

Hong kong hkg

Mumbai bom

Cx663

While coming back from korea, we had a halt of around 8 hours at hong kong airport. We requested the staff of cathey pacific to allow us the space to sit in the lounge being the disabled persons with us (5 were fully on wheel chair). But the airlines staff did not show any sympathy allow us to provide lounge and our wheel chair persons were forced to sit on the wheel chair for long duration.

Further during my flight no. Cx 663. From hong kong to mumbai, the drink offered to my co passenger was fallen on my cloths and i had to travel the whole journey with wet clothes.

Further as soon as i arrived at mumbai airport, i have noticed that my suitcase on the belt was fully scratched and dented. I immediately informed to the available staff of cathey pacific but the staff, instead of giving notice to my damaged suitcase, told me to put my grievance on line. On my insisting to write the complaint and damaged baggage report, he provided me the document and filled in by himself and told me to sign the same. For obvious reasons, he put casual report of my damaged bag and wanting me to sign the same. I resisted that the actual position of my baggage has not been mentioned properly and i wrote it on the form. I also asked the staff to click the pictures of my damaged bag but he told that he dont carry a mobile phone and hence he can not click the pictures. I must point that the handle lock was broken and the new baggage is having scratches besides a dent and a crack which was not a normal wear and tear and was as a result of obvious mishandling.

On 28th nove, my suitcase was taken by some representative of cathey pacific for the repair and it is returned back to me on 30th november, 2017. It is regret to indicate that the dents on my suitcase was clearly visible and also the repairer person has put black solution on the crack in order to hide the crack. It is highly unfair and sort of cheating.

The journey with cathey pacific was highly inconvenient and troublesome and besides mental harassment, i am also suffering the financial loss due to mishandelling of my luggage.

In nutshell, the mismanagement has spoiled our whole trip purpose and i faced lots of inconvenience and physical strain and mental harassment. Further the cheating of showing the repair camouflaging the crack by black solution is highly irritating and unacceptable.

Now i want you to compensate against my losses of time and money for putting us in the state of mental and financial harassment, agony and humiliation besides compensating for the damaged suitcase. The details are as under:
1. Compensation against inconvenience to me - rs 20000.00 - around 285 usd)
5. Compensation for loss of new suitcase (Pierre cardin): rs 12000.00- around 190 usd)
Name of passenger: gaurav khanna

Let me introduce that besides being a indian government official, i am an international level coach for badminton and also an international technical officials. We are frequent travellers and deal with airlines of elite class and we have travelled and dealt with all airlines but i have never received such inconvenience before.

I am expecting your reply for compensation claim within 2 days of the receipt of this mail failing which i have no other way left but to take a legal stand in the matter besides informing to press person regarding the hardship caused by the mismanagement of your airlines staff.

Please treat this matter at high priority and take some needful action soon.

Thanking you

Yoursfaithfully

Gaurav khanna
Ld-106/b,
Old rdso colony,
Lucknow -226011.
Mobile: [protected]
Email id - [protected]@gmail.com