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CC Avenue — Amount debited but didn't receive order id

I made a payment of RS 17348 to IMS Learning Resources on 8th August 2022 using phone pe app through CC avenue and the payment was successful and money got debited from my account. However i didn't receive any order id and receipt regarding the payment status. It has been so many days the merchant is asking me about the order id and CC avenue is not giving any response.
Please resolve this issue as soon as possible.
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    CC Avenue Phone
    +91 22 6742 5555
    +91 22 2600 0816
    +91 22 3291 3622
    CC Avenue Address
    Level II, Plaza Asiad, S. V. Road, Santa Cruz (West), Mumbai, Maharashtra, India - 400054
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