CC Avenue — amount not transferred

I have made dth recharge through cc avenue gateway on 13/01/2019 by paying rs 265/-
But the service provider telling they didn't receive the amount..
Details are as below..
Amount=265/-
Date+13/01/2019 at 9am
Transaction reference number=[protected]
Merchant reference no.[protected]

I have contacted the dth service provider dishtv but no response.
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CC Avenue customer support has been notified about the posted complaint.
Jan 23, 2019
Updated by krishnashastri
I contacted the bank aslo..
They asked to contact the merchant..i.e. CCAVENUE..

Please clarify
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