CC Avenue — Loss of money

Address:

Mahbubnagar, Andhra Pradesh, 509103

I applied online for booking of refil cylinder on[protected] at around 8:48am and paid Rs.678.00 through CCAvenue. The payment was successfull and I got SMS from bank informing that Rs.678.00 had been debited to my account . But the same in not reflected on my account on Bharat Gas websited. it shows : Order date : 12-01-17 Order No, 47049 Status : Pending.
I have not received any email from CCAvenue or Bharat Gas. Kindly help to clear the status of my order as soon as possible.
Name of my distributor : Bharat gas agency, Wanaparthy